"People and businesses around the world rely on us everyday to stay connected.
We also have no evidence that user data was compromised as a result of this downtime.
We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. "Our services are now back online and we’re actively working to fully return them to regular operations. This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt. "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication.
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